Warranty and Care

Our house is our most valuable asset and any time we make improvements we want an assurance of quality materials used and workmanship. We stand behind our work and we provide our customers with our 5-year Guarantee. Our customers can have peace of mind knowing they are fully covered by our after sales care.

Regular Washing

To maintain the good looks of your powder coated aluminum conservatory, each window and door unit needs regular washing all over - not just the parts that are sheltered from the rain. In fact looking after your windows is very much like looking after a new car - a regular wash keeps your investment in smart condition.

Unless you are close to the seaside or are in a similar harsh environment, such as near an industrial area, washing down your windows about every three months should be sufficient. Simply use a good quality, soft bristled, window washing brush as sold by general hardware stores. Some brushes have in-built detergent dispensers and connect directly to the garden tap. These brushes make it really easy to rinse off the detergent bubbles - which is a very important part of the care process.

If you choose to wash the windows by hand in the traditional way, simply use a dilute solution of mild pH neutral liquid hand-dishwashing detergent, available from your supermarket, mixed the same way you would use to wash your dishes. Be sure to rinse off the window with a gentle spray from the garden hose, and dry the glass to avoid any marks developing.

Refurbishing Powdercoated Products

All surfaces eventually degrade on prolonged exposure to the elements. Change of colour, loss of gloss and some chalking may eventuate after time. A number of restoration techniques are possible. These will depend on the particular circumstances and the life expectancy of the refurbishment. The type of refurbishment chosen may vary between domestic and commercial applications.

For Domestic Refurbishment, we recommend polishing with a high quality automotive cream polish in accordance with the polish manufacturer's instructions. This will both clean and protect the surface. Avoid polishes which also contain cutting compounds, unless the surface is extremely weathered.

For badly scratched surfaces use a dab stick or aerosol can with colour matched paint. These are available from the company that supplied your aluminium windows and doors. They will be able to provide the appropriate colour match to your original order.

What to do about paint splashes

Working around your house, painting overhead roof soffits and the like, may cause paint splashes to mar the appearance of your conservatory. The best thing to do is to protect the joinery by masking it using a simple plastic drop sheet such as those available from paint shops for a couple of dollars each.

If an accident happens act quickly and remove such splashes with a cloth soaked in water. We recommend the use of water-based paints to enable easy clean up. Using any solvents on your joinery puts it at risk. Always immediately rinse off the area cleaned using clean water.

WARNING: - Never use any other kind of solvent cleaner as it could damage the powder coating or cause it to deteriorate and age rapidly. Common solvents such as petrol, Acetates, Dulon Thinners, and Methyl Ethyl Ketone (MEK) are very damaging to powder coat and must never come into contact with it. Highly acidic, alkaline, common household solvent or alcohol-based cleaners are not recommended either. These comments also apply equally to the other components that make up the window or door - we recommend you do not use any solvents other than water.

Be careful with sunscreen

We strongly recommend that you protect your powder coated joinery from the possibility of damage by some sunscreens. The damage occurs when skin which has sunscreen on it has touched the powder coated metal surface.

Research by the steel industry has found that when certain sunscreens containing semi-conducting metal oxides, such as titanium dioxide or zinc oxide, come into contact with protective finishes, they can accelerate the degradation of that surface up to 100 times faster than is normal. This is thought to happen through a process involving free radicals in the sunscreen, which in the presence of sunlight, break down the chemistry of the surface protection, leaving behind the indelible images of the handprint. It is known to affect paintwork on cars.

The remedy is simple: use gloves and/or wash hands after using sunscreen to avoid transferring it onto protective surfaces such as powder coated joinery, prefinished metal roofing, cladding, metal garage doors and the like. Thoroughly wash down with soapy water, and then rinse clean any surfaces that may have come into contact with sunscreen.